Return Policy


We accept returns of unused and undamaged items for full refund or exchange within 30 days of original ship date. Refunds will be made in the form of the original payment.  

Please note, the customer will be responsible for the return shipping cost and a 10% restocking fee will be applied in every returned order. 

To request one, contact us at and we will provide you with instructions.

It takes around 1-2 weeks to receive your returned product and to process the refund. PRIMECLEAN will issue a refund to the original form of payment, and you will be sent an email notification indicating that your refund has been processed. Based on your issuing bank, the credit may reflect in the next billing cycle.

PrimeClean will not be responsible for any costs associated with the return of the products. Hence, we suggest you ship the product with a reputed, traceable, insured, and trustworthy shipping carrier.

Damages to or discrepancies in the product must be reported within 5 days of its delivery. Ensure that you specify the order number, a brief description of the problem, along with a picture of the product.

PrimeClean doesn’t accept responsibility for products delivered to an incorrect address given by the sender. Hence, we strongly recommend you to check your shipping information multiple times and confirm your order only after you are sure that everything is correct.

We offer 1 Years Limited Warranty from date of purchasing provided that:

Proof of purchase
Fair wear and tear
Have not repaired by unauthorized persons
Has not been misused

Defective products will be replaced

This Warranty does not cover:

Faults caused by accidental damage
Failure to use according to manufacturers’ instructions
Defects caused by maintenance or renovation without our authorization
Calibration and care are not covered by warranty


To the extent permitted by law, we shall not be liable under this Warranty for indirect or consequential loss resulting from faults in this product.
Repair or replacement under this Warranty does not affect the expiry date of the Warranty.
This warranty is limited to purchased customers, and is not permitted to transfer this warranty to other third parties.
This Warranty may not be varied without our authorization.

If you encounter any question or confusion about the product, please feel free to contact us:

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at